Our Business Principles
There are many IT infrastructure service providers with global reach, but our business principles make us your trustworthy, reliable, and flexible partner to provide outstanding IT support everywhere.
Service Delivery on behalf of the IT Industry only
IT providers with global reach are competitors to major IT vendors. Not Hemmersbach – we do it differently: Our IT service solutions involve exclusively working for the top manufacturers and outsourcers in the industry.
This avoids any sales or channel partner conflicts, as Hemmersbach signs contracts with end customers only on behalf of IT industry leaders.
One Automated Service Process Globally
Automating tickets wherever possible and streamlining tasks make our work efficient. To achieve peak efficiency, we have developed our own global workflow system powered by state-of-the-art autonomic technologies.
This innovative system empowers us to operate with the highest level of automation, resulting in cost savings and elevated service quality for our customers.
Pay For Performance, Not Per Hour
Service and material providers who are paid by the hour have an incentive to work slowly to bill more hours.
Our solution as a managed service provider is to be paid based on the outcome, shifting the risk of complexity and productivity to Hemmersbach, resulting in a fair and efficient arrangement.
