Frequently Asked Questions
Our FAQ (Frequently Asked Questions) give you an overview of who we are and how we operate: our core principles, our business model, how our customers benefit from our services, how we are a strategic parter to IT leaders, our commitments, our Direct Actions and much more. Have a look at the most asked questions about us and feel free to contact us if you have more.
Global Service Delivery Insights:
1. What types of businesses benefit from Hemmersbach’s IT service offerings?
Hemmersbach provides end-to-end IT services, operating on behalf of the world’s leading Global System Integrators, Hardware manufacturers and DaaS providers.
2. What services does Hemmersbach offer?
Hemmersbach offers top-tier IT service delivery globally. Our service coverage takes care of IT field services with FTEs and dispatch technicians, as well as device lifecycle management services with own subscription models.
3. How can Hemmersbach enable my business to grow?
Hemmersbach is a strategic partner in IT service delivery, operating on behalf of its customers only. With a global infrastructure and a global network of skilled workforce, Hemmersbach operates for more than 25 years. Having deep experience in the IT industry, we take care of the IT operations of our customers, while they focus on providing solutions for their end customer.
4. What are Hemmersbach’s Business Principles?
Learn more about our unique Business Principles and our delivery model: Service Delivery on behalf of the IT Industry only, One Automated Service Process Globally, Pay For Performance, Not Per Hour.
5. Can Hemmersbach reach my customer, under any circumstances?
No. One of our strongest business principles and also the core way we operate, is indirect only. There is no competition, as we act exclusively on behalf of global system integrators, hardware manufacturers and Device as a Service providers, as an extension of their company. Hemmersbach can only reach the end customers, through its customers. Never directly.
6. Which IT industry segments does Hemmersbach serve?
Our core industry segments are: Workplace Computing and Printing technology, Industrial Computing (OT) and Printing technology, Server, Storage, and Networking technology, Point of Sale & Retail technology, Robotic technologies and systems, Access Control & Security technology.
7. What is the Service Delivery Code?
The SDC is our dynamic software platform. More than just a project management tool, it's our methodlogy to implenet every project successfully and built to optimize every aspect of it, ensuring consistency, efficiency, automation and a seamless user experience.
8. Can Hemmersbach manage cross-border IT projects for international customers?
Yes. Having two headquarter locations in Nuremberg Germany and Houston US, as well as 50+ own entities, Hemmersbach operates globally delivering IT services in 190+countries, while managing the local operational and tax complexities.
9. How does Hemmersbach ensure consistent service quality across different regions?
Applying one of our business principles, One Automated Service Process Globally, we streamline operations and produce the same successful result no matter the location.
10. How many people does Hemmersbach employee?
Currently there are more than 5000 Hemmersbach colleagues around the world, backed by a strong Hemmersbach Authorized Partners (HAP) Network.
11. Does Hemmersbach fund any social activities?
We are The Social Purpose IT Company, using 20% of our annual profits to support our Direct Actions. Our purpose is fighting injustice where authorities fail: our Direct Actions are fully integrated into our organization and operated by Hemmersbach colleagues.
12. Is Hemmersbach ISO certified?
Yes, our ISO certifications and our other certifications reflecting our commitment to adhering to the highest standards of social, ethical and environmental responsibility, are here.