Empower Surface Usage Everywhere

Hardware Resell Services offer access to Surface devices and peripherals in all countries where they are available or can be imported. Customers are only billed once the device has been delivered. Billing options include centralized invoicing to the customer or reseller, or direct local billing to the customer, with some country-specific restrictions where only local-to-local billing is permitted. For direct customer billing, Hemmersbach will provide the lead source (e.g., reseller) with a central kickback for each device sold outside their territory.

To ensure timely device delivery to our customers, we can pre-stock devices and guarantee delivery within the agreed Service Level Agreement (SLA). Prior to shipping, Windows pre-configuration (white-glove service) can be applied. When delivering the units, we offer the option of shipping the devices directly or having one of our technicians handle the installation at the user's location.

Our Advanced Repair Services get your hardware back up and running quickly and smoothly. We offer full diagnostics, expert repairs, and quality checks to reduce downtime and extend the life of your equipment. Our certified technicians use the latest tools and genuine parts to bring your devices back to their best. Services are usually done off-site and are connected with Next Business Day Swap, so users have minimal downtime.

Hemmersbach provides global IT solutions, making Surface devices and peripherals available in every country where they can be sourced or imported. With operations in over 190 countries, we are experts at delivering IT services across borders, no matter where you are located. Our strong local knowledge and reliable logistics ensure that we overcome global challenges to provide consistent, high-quality service, meeting your technology needs efficiently and effectively.

Say goodbye to time-consuming device setup. We handle everything offsite, configure the Surface devices to your required specifications, ensure on-time delivery, and even provide global next-business-day swap support if any issues arise. And of course, we offer comprehensive return and data-wiping services. Eliminate deployment headaches and focus on what matters most - your business.

Don't get locked into a one-size-fits-all solution. Choose the Surface as a Service subscription term that best aligns with your needs - 6, 12, 36, or 48 months. This flexibility allows you to tailor your program to specific projects or customer requirements, ensuring optimal cost-efficiency and budget control. 

A generic DaaS program won't cut it for unique customer demands. We work closely with you to understand your specific needs and design a Surface as a Service solution that seamlessly integrates with your clients existing infrastructure. This ensures your clients receive the ideal Surface experience, maximizing their productivity and satisfaction. 

Transitioning to DaaS shouldn't be a complex process. We offer two convenient setup options to streamline the process. Provide your existing hardware and we'll transform it into a fully managed Surface as a Service solution. Alternatively, we can handle the entire process, purchasing the hardware and configuring it to your specifications. This flexibility allows you to choose the approach that best aligns with your resources and preferences.