Job-Id: 17317
First Person to deal with IT related issues
Providing IT support to end users located in various locations globally
Analysing, troubleshooting and providing fixing solutions for application/OS problems
Opening, closing and monitoring tickets in our ticketing system throughout their lifecycle
Monitoring ticket timelines (SLAs)
Contact with the end users by phone, email and chat
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.
Enthuse customers and provide best experience through excellent remote support and communication.
Enthuse customers and provide best experience through excellent remote support and communication.
Enthuse customers and provide best experience through excellent remote support and communication.
Enthuse customers and provide best experience through excellent remote support and communication.