IT Onsite Technician

Your tasks

The Onsite Technician is a responsible role based on extensive expert knowledge and experience in
direct customer service which is the core of our business. They carry out work for various customers
by directly visiting their sites or being permanently assigned to a specific customer at their site and
providing relevant technical assistance. They ensure that the delivery of services is in accordance with
SLAs and project requirements, that no over-delivery is done, and work is logged in appropriate
systems.

Main responsibilities:
• Handle service support requests & incidents
• Asset management & coordination
• Hands & Eyes Support
• Ability to communicate with help desk support when necessary
• Detect faults in software and hardware supplies and provides efficient and effective solutions
• Ensuring all work is delivered consistently and in accordance with scope of work
• Have a full awareness of service level KPI’s and deliver in accordance with these under
guidance of the Service Delivery Manager
• Helping to ensure that Hemmersbach delivers a high level of customer satisfaction, which
also meets the business goals
• Work in accordance with suppliers and customer’s rules and regulations for the purposes
of health and safety.