Job-Id: 17191

Service Delivery Manager

Ensure best in class project delivery in line with the SOW ensuring smooth delivery of service, overall customer satisfaction and commercial success

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Your skills

C1 German
Previous work experience (or equivalent) in project management and Service Delivery, preferable in IT field/ services
Degree in Computer Science, Management, Economics or equivalent field
C1 English

Lead assigned team in order to implement all requirements of the customer contract, defining, planning, tracking and managing the assigned project & targets successfully
Serve as operational customer contact and focal point for all operational issues relevant to each project
Monitor and evaluate service delivery processes and outcomes to ensure service delivery is efficient and cost effective
Recognize and optimize processes/services and initiate the necessary steps
Manage customer expectations
Mentor and train onsite/dispatch support teams
Lead technical and non-technical teams, rectify reliability issues, monitor progress, track KPIs and manage budgets

Job-Id: 17191 Service Delivery Manager South Africa – Midrand

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