Job-Id: 17143

German speaking Service Delivery Manager

Ensure best in class project delivery in line with the SOW ensuring smooth delivery of service, overall customer satisfaction and commercial success

  • Poland – Wrocław/ hybrid
  • Project Management
  • Full-time

Your skills

  • German min. B2 level
  • Previous work experience in project management and Service Delivery, preferable in IT field/ services
  • Stress resistance and Customer focus
  • Very good organizational skills
  • Ability to cooperate with stakeholders from various countries
  • Experience in deployment will be an asset
  • Technical background nice to have (especially in printing area)

Your tasks

As Service Delivery Manager you will oversee and improve service operations across Germany in the print industry. This role requires strong coordination skills to manage IMACD services, plan printer refresh rollouts and lead cross-functional teams.

This role requires a stronger on-site presence (80% office work, 20% HO). 

If you're a strategic problem-solver with strong leadership skills, we’d love to hear from you!

  • Managing various services in Germany within print industry: Installations, Moves, Add services, Change services, De-installations (IMACD)
  • Planning and coordination of printer refresh rollouts
  • Lead technical and non-technical teams, rectify reliability issues, monitor progress, track KPIs and manage budgets
  • Manage customer escalations

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

Your benefits

  • Buddy program
  • Company events
  • Food Allowance --> Net Allowance
  • Health/ Medical insurance
  • International job opportunities
  • Life insurance
  • Onboarding program
  • Sport allowances/ Compensation
Job-Id: 17143 German speaking Service Delivery Manager Poland – Wrocław/ hybrid

Drag'n'Drop Files here
or
Click to browse files

Similar job offers

Professionals

Global Service Delivery Manager

Ensure best in class project delivery in line with the SOW ensuring smooth delivery of service, overall customer satisfaction and commercial success

Poland – Wrocław/ hybrid
Apply now for Global Service Delivery Manager
Professionals

Service Delivery Manager with German

Ensure best in class project delivery in line with the SOW ensuring smooth delivery of service, overall customer satisfaction and commercial success

Poland – Wrocław/ hybrid
Apply now for Service Delivery Manager with German
Professionals

Service Delivery Manager (German speaking)

Ensure best in class project delivery in line with the SOW ensuring smooth delivery of service, overall customer satisfaction and commercial success

Greece – Athens
Apply now for Service Delivery Manager (German speaking)
Professionals

Service Delivery Manager (German speaking)

Ensure best in class project delivery in line with the SOW ensuring smooth delivery of service, overall customer satisfaction and commercial success

India – Bangalore
Apply now for Service Delivery Manager (German speaking)