Field Service IT Techncian

Your tasks

Hemmersbach is seeking a highly motivated and customer-oriented Field Technician to join our team. As a Field Technician, you will be responsible for providing exceptional technical support to our clients, both consumers, and enterprises, in a timely and efficient manner. The ideal candidate will have experience working with desktops, laptops, RPOS, and printers. This role requires a high level of customer service skills, as you will be the face of Hemmersbach in our clients' locations. You must be comfortable with long-distance driving, as this is a high-demand role that may vary depending on location.

Responsibilities:

• Providing excellent customer service by communicating clearly and professionally with clients, ensuring they are satisfied with the support provided.
• This includes responding promptly to client requests for technical support, either on-site or remotely, depending on the client’s needs and the project’s scope.
• Performing equipment installations, upgrades, and repairs for clients' desktops, laptops, RPOS. and printers.
• Willingness to learn and become part of a role that will include Data Centers, servers, and other IT equipment.
• Providing technical support for HP servers and data center equipment, including installation, configuration, and troubleshooting of hardware, software, and network issues.
• This includes diagnosing and resolving server and data center-related issues, ensuring client satisfaction by delivering exceptional customer service.
• Provide day to day support at the customer locations within a geographical region(s).
• Support customers in technical problems they have with their technical equipment.

Required skills:

• 2-3 years of experience replacing hardware components (Motherboards, Hard drives, etc...).
• Technical certifications such as A+ or Network+ are preferred. Problem solving.
• Customer focus.
• Willingness to be in a On Call rotation with other team members, including working after hours and weekends.
• Valid drivers license, with reliable vehicle with acceptable insurance.