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Overview

Job-Id: 17133

Service Delivery Manager with German

Ensure best in class project delivery in line with the SOW ensuring smooth delivery of service, overall customer satisfaction and commercial success

  • Poland – Wrocław/ hybrid
  • Project Management
  • Full-time
Apply now

Your skills

  • Fluent German and English
  • Previous work experience in project management and Service Delivery, preferable in IT field/ services
  • Resilience and determination
  • Strong problem-solving skills and creative mind-set
  • Customer-Centric Leadership

Your tasks

As a Service Delivery Manager, you will lead teams to implement customer requirements, ensuring efficient and cost-effective service delivery. Acting as the main operational contact, you’ll optimize processes, manage expectations, mentor teams, and track performance to drive continuous improvement.

This role requires a stronger on-site presence (80% office work, 20% home office). 

  • Lead assigned team in order to implement all requirements of the customer contract, defining, planning, tracking and managing the assigned project & targets successfully
  • Serve as operational customer contact and focal point for all operational issues relevant to each project
  • Monitor and evaluate service delivery processes and outcomes to ensure service delivery is efficient and cost effective
  • Recognize and optimize processes/services and initiate the necessary steps
  • Manage customer expectations
  • Mentor and train onsite/dispatch support teams
  • Lead technical and non-technical teams, rectify reliability issues, monitor progress, track KPIs and manage budgets

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

Your benefits

  • Buddy program
  • Company events
  • Food Allowance --> Net Allowance
  • Health/ Medical insurance
  • Life insurance
  • Onboarding program
  • Sport allowances/ Compensation
Job-Id: 17133 Service Delivery Manager with German Poland – Wrocław/ hybrid

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