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Overview

Job-Id: 17117

Service Desk Specialist with Japanese and English

Enthuse customers and provide best experience through excellent remote support and communication.

  • Malaysia – Petaling Jaya
  • Project Support
  • Full-time
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Your skills

  • Deep experience (or equivalent) in technical support
  • JLPT N1 or N2 for Japanese Language and Good English
  • Good knowledge of the ticketing tool
  • Team player attitude
  • Previous experience with L1 remote support including: troubleshooting, diagnosis, resolution, software deployment will be
  • Willingness to work in shifts between 7.30 am -7.30 pm from the office
  • Strong organizational skills with ability to prioritize effectively
  • Excellent communication skills and ability to interact professionally with a diverse group of clients and staff in

Your tasks

  • Providing IT support to end users located in various locations globally

     

  • Analysing, troubleshooting and providing fixing solutions for application/OS problems

     

  • Opening, closing and monitoring tickets in our ticketing system throughout their lifecycle

     

  • Monitoring ticket timelines (SLAs)

     

  • Contact with the end users by phone, email and chat

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

Your benefits

  • Buddy program
  • Internal career development program
  • International job opportunities
  • Onboarding program
Job-Id: 17117 Service Desk Specialist with Japanese and English Malaysia – Petaling Jaya

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