Job-Id: 17011

Onsite Technician

Level 2 Desktop Support to End Users on a professional level.

USA – Springdale, AR
Engineer
Full-time

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Your skills

18 months of IT experience (or equivalent)
Ability to build relationships
Excellent time management skill
Experience in OS, Apps and H/W installation and troubleshooting depending on project products
Familiarity with imaging tools and deployment processes (e.g., MDT, SCCM).
Knowledge of cloud technologies and virtualization (e.g., Azure, VMware).

Your tasks

Troubleshoot and resolve end-user issues related to connectivity, system performance, and software functionality.
Must be comfortable working directly with users/customers in person
Need to be able to work in an Apple Genius Bar environment
Working technical knowledge, in order to address service work orders for PCs, laptops, phones, peripherals
Working technical knowledge of standard systems and business software
Client facing soft skills
Strong verbal and written communication skills
Ability to apply intermediate level of subject matter knowledge
Works on problems/projects of moderately medium-complex scope
Exercises independent judgment within defined practices and procedures
Ability to provide disposal services

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

Your benefits

Buddy program
Dental insurance
Health/ Medical insurance
Internal career development program
Life insurance
Sick leave payments
Unlimited employment contract
Vision Insurance

Job-Id: 17011 Onsite Technician USA – Springdale, AR

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