Team Lead Account Management

Your tasks

Mission: Be the interface between Hemmersbach customers and the internal project management teams, to successfully identify and create new business

Key Tasks and Responsibilities         

• Supervise a team of Bid Managers, Account Managers, and Solution Architects, delegating tasks to meet department goals and targets.
• Ensure all bids are submitted on time and meet customer requirements while adhering  to company standards
• Work with departmental executives, and Account Directors to understand, support and prioritize sales strategies to support overall growth targets
• Collaborate with assigned teams to understand our customers’ needs for each opportunity and develop successful solutions and pricing strategies
• Engage with various team members such as sales, marketing, and delivery teams  to gather necessary information for the bid
• Promote service delivery cost-optimization strategies, including cost reductions while creating effective and efficient business solutions to meet customer requirements
• When required, support in customer-specific RFP responses, capabilities presentations and marketing materials
• Analyze pricing data from industry sources and competitors, making improvement recommendations to the team
• Develop and maintain a knowledge library of business-specific bid response content
• Assist in the development of global rate cards
• Manage HR-related topics such as annual leave planning, disciplinary actions, etc. and ensure am members have the knowledge, training and resources they need to carry out their work.
• Actively drive new business opportunities and maximize existing client opportunities for a specific client portfolio
• Conduct regular deal and account reviews with the team to ensure timely and accurate deal execution and forecast accuracy
• Manage all account management activities and deliverables and analyze performance metrics to drive a continuous improvement an drive process and strategy improvements
• Report to senior management on the development of accounts and opportunities

Job Requirements     

• 5+ years of work experience (or equivalent) in Account management or in Customer Success management
• 2-3 years of people management experience in the IT Service industry. Ideally in (one or more) of the areas: end-user computing, field services, OEM services, infrastructure services, network and data center services
• Proficiency in Microsoft Office Suite, particularly Microsoft Excel, Teams and PowerPoint
• Experience in developing deals that are global in nature
• May require occasional travel
• Minimum of 5 years as a Bid Manager or in a similar sales role.
• Excellent project management and leadership skills
• Superb written and verbal communication skills
  Exceptional attention to detail and organizational skills
• Ability to manage and meet deadlines
• BSc/BA in Business Administration, Sales, Marketing, or relevant field

Skills for Success      

• Understanding of the MEDDPICC / MEDDIC sales methodology
• Leadership
• Ownership
• Analytical thinking
• Customer focus
• Time management