Field Service Technician

Your tasks

Providing excellent customer service by communicating clearly and professionally with clients, ensuring they are satisfied with the support provided. This includes responding promptly to client requests for technical support, either on-site or remotely, depending on the client’s needs and the project’s scope.

Performing equipment installations, upgrades, and repairs for clients' printers, PCs/Data Centers, servers, and other IT equipment.

Providing technical support for HP servers and data center equipment, including installation, configuration, and troubleshooting of hardware, software, and network issues. This includes diagnosing and resolving server and data center-related issues, ensuring client satisfaction by delivering exceptional customer service.

Collaborating with other members of the team, including dispatch, project managers, engineers, and other technicians, to ensure seamless delivery of support services.

Managing and maintaining inventory of spare parts and equipment, providing accurate and timely updates to clients and management regarding the status of technical issues, while adhering to safety and quality procedures at all times.

Requirements:

• Minimum 18 months of experience in IT support (printers, HP servers, data centers, and enterprise-level projects).
• Willingness to commute long distances between customer sites and must have a valid driver's license.
• Experience in technical support or a similar role, with experience in troubleshooting hardware, software, and networking issues.
• Available to work a rotational 24/7 on-call; scheduled shift.
• Ability to lift and carry equipment up to 50+ lbs.