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Overview

Job-Id: 16928

Service Desk Agent with Italian and English

First point of contact for end-users in various IT cases

  • Poland – Wroclaw
  • Project Support
  • Full-time
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Your skills

  • Experience in technical support or help desk
  • C1 in Italian, B2 English
  • Good knowledge of any ticketing tool
  • Team player attitude
  • Willingness to work in shifts between 7 am - 8 pm from the office in Wrocław
  • Organisational skills and the ability to set priorities effectively
  • Quick and effective problem solving skills

Your tasks

  • Providing IT support to end users located in various locations globally
  • Analysing, troubleshooting and providing fixing solutions for application/OS problems
  • Opening, closing and monitoring tickets in our ticketing system throughout their lifecycle
  • Monitoring ticket timelines (SLAs)
  • Contacting end users by phone, email and chat
  • Working on 8h shifts from our office located in Wroclaw (100% onsite, no possibility of hybrid or remote work)
  • Possibility of taking a shift during the weekends

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

Your benefits

  • Company events
  • Food Allowance --> Net Allowance
  • Health/ Medical insurance
  • Internal career development program
  • Life insurance
  • Onboarding program
  • Shuttle Bus
  • Sport allowances/ Compensation
Job-Id: 16928 Service Desk Agent with Italian and English Poland – Wroclaw

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