Onsite Technician
Enthuse customers and provide best experience through best in class hardware, software and technical support services
USA – Redmond, WA
Apply now for Onsite Technician
Job-Id: 16816
IT Onsite Technician
Enthuse customers and provide best experience through best in class hardware, software and technical support services
- USA – Waltham, MA
- Engineer
- Full-time
Your skills
- Strong previous experience in user support and network activities
- Ability to build relationships
- Excellent time management skill
- Experience in OS, Apps and H/W installation and troubleshooting depending on project products
- Knowledge and experience with servers and network equipment as well as meeting room equipment
- Following certifications would be a plus: A+ Certification or similar, Microsoft certifications, Network certifications, OEM vendor certifications.
Your tasks
We are seeking an experienced Onsite Technician at 3rd level to join our team. As an L3 Onsite Technician, you will mostly provide support for complex end user and infrastructure incidents and service requests as well as support your L2 colleagues with more advanced deskside activities. Scope includes the support in the following areas:
- Being the Infrastructure SPOC for the site assigned to and providing Hands and Eyes support for Major Incidents.
- Serving as customer contact onsite for network and computing problems / issues /projects / architectural discussions.
- Working with remote infrastructure team to diagnose and resolve issues.
- Performing visual health checks on location for server / network equipment and environment.
- Onsite, smart hands support for the network equipment (servers), including physical HW builds/rebuilds and OS deployment. Rack-and-stack of network equipment and servers.
- On-Call Support
Supporting your L2 colleagues with more complex cases of deskside activities:
- Break/Fix activities and hardware troubleshooting.
- Software troubleshooting as well as installation, configuration, and maintenance of hardware and software systems IMACD (Installs, Moves, Adds, Changes, Disposals).
- Network Asset Management - Managing local network equipment stock as well as maintaining accurate records of inventory.
- Meeting / live-event support requests
Be part of us
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.
Your benefits
- Internal career development program
- International job opportunities
- Onboarding program
- Unlimited employment contract
Job-Id: 16816
IT Onsite Technician
USA – Waltham, MA
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