Job-Id: 16803

Onsite Technician

Level 2 Desktop Support to End Users on a professional level.

USA – Springdale, AR
Engineer
Full-time

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Your skills

2+ years of proven experience as a Level 2 IT Support Technician or similar role.
Familiarity with Active Directory, Office 365, and common enterprise applications.
Ability to work independently and manage multiple tasks in a fast-paced environment.
Experience with IT service management tools (e.g., ServiceNow, Zendesk).
Familiarity with imaging tools and deployment processes (e.g., MDT, SCCM).
Knowledge of cloud technologies and virtualization (e.g., Azure, VMware).

Your tasks

Provide technical support for desktops, laptops, printers, mobile devices, and other hardware.
Install, configure, and maintain software applications, operating systems, and hardware components.
Troubleshoot and resolve end-user issues related to connectivity, system performance, and software functionality.
Manage and prioritize support tickets using the company’s IT service management tools.
Collaborate with remote IT teams to escalate and resolve complex technical issues.
Perform system updates, patches, and backups to maintain optimal performance and security.
Educate and assist users with technology best practices, ensuring a positive user experience.
Document processes, configurations, and solutions in the knowledge base for future reference.
Maintain an organized inventory of IT equipment and coordinate repair or replacement as needed.

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

Your benefits

Buddy program
Dental insurance
Health/ Medical insurance
Internal career development program
Life insurance
Sick leave payments
Unlimited employment contract
Vision Insurance

Job-Id: 16803 Onsite Technician USA – Springdale, AR

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