Job-Id: 16694

Service Delivery Manager

Ensure best in class project delivery in line with the SOW ensuring smooth delivery of service, overall customer satisfaction and commercial success

Malaysia – Petaling Jaya
Project Management
Full-time

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Your skills

Fluent English
5 - 10 years of work experience (or equivalent) in project management and Service Delivery, preferable in IT field/ services
Degree in Computer Science, Management, Economics or equivalent field
Previous experience of customer relationship management

Your tasks

Lead assigned team in order to implement all requirements of the customer contract, defining, planning, tracking and managing the assigned project & targets successfully
Serve as operational customer contact and focal point for all operational issues relevant to each project
Monitor and evaluate service delivery processes and outcomes to ensure service delivery is efficient and cost effective
Recognize and optimize processes/services and initiate the necessary steps
Manage customer expectations
Mentor and train onsite/dispatch support teams
Lead technical and non-technical teams, rectify reliability issues, monitor progress, track KPIs and manage budgets

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

Your benefits

Internal career development program
International job opportunities
Mobile working
Onboarding program

Job-Id: 16694 Service Delivery Manager Malaysia – Petaling Jaya

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