Job-Id: 16666

Onsite Technician

Enthuse customers and provide best experience through best in class hardware, software and technical support services

USA – Redmond, WA
Engineer
Full-time

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Your skills

Minimum 3 years of PC and hardware repair experience, including Windows and macOS support.
CompTIA A+ certification or equivalent industry experience; MCP/MCSE is a plus.
Familiarity with Active Directory, TCP/IP networking, VPNs, and MDM environments.
Hands-on experience with printers, barcode scanners, and basic network hardware.
Strong problem-solving and communication skills with technical and non-technical users.
Experience in IT inventory management, imaging, and ITIL-based service environments.

Your tasks

Provide on-site and walk-up IT support for Windows and macOS devices, including troubleshooting hardware, software, and network connectivity issues.
Configure, install, upgrade, and maintain end-user workspace hardware and applications, including desktops, laptops, tablets, barcode scanners, and printers.
Manage IT inventory, including hardware receipt, storage, imaging, and deployment per client security protocols.
Deliver advanced technical support for manufacturing and production systems, including the configuration and deployment of specialized equipment.
Collaborate with remote service desk teams to address escalated technical issues and ensure efficient ticket resolution.
Perform routine maintenance, including OS patches, data backup, and troubleshooting for network-connected devices and peripherals.
Provide VIP/executive support to ensure seamless IT service for high-profile users.
Assist with the configuration and maintenance of basic IT infrastructure, including switches, routers, access points, and server racks.
Maintain detailed documentation in the CMDB and ensure compliance with ITIL processes where applicable.
Foster positive relationships with end-users and provide technical training or guidance as needed.

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

Your benefits

Buddy program
Dental insurance
Disability Insurance
Health/ Medical insurance
Life insurance
Onboarding program
Sick leave payments
Vision Insurance

Job-Id: 16666 Onsite Technician USA – Redmond, WA

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