Field Service Technician
Deliver exceptional Break/Fix support to all customers in you area.
USA – Minneapolis, MN
Apply now for Field Service Technician
Job-Id: 16447
Onsite Technician
Enthuse customers and provide best experience through best in class hardware, software and technical support services
- USA – King of Prussia, PA
- Engineer
- Full-time
Your skills
- 18 months of IT experience (or equivalent)
- Ability to build relationships
- Excellent time management skill
- Experience in OS, Apps and H/W installation and troubleshooting depending on project products
- Exceptional customer facing skills
Your tasks
- Provide advanced troubleshooting and resolution for complex issues related to hardware devices, operating systems, and collaborative tools.
- Act as an escalation point for Level 1 and 1.5 support teams, offering real-time support and ensuring end-to-end ticket monitoring and closure.
- Work closely with service providers and other IT staff to deploy, configure, and maintain endpoint devices and software, including providing remote support via SCCM and other remote management tools.
- Coordinate with Level 3 support and other technical experts on advanced issues and ongoing support improvements.
- Manage and respond to hardware and software incidents and service requests, including patch management and security updates.
- Ensure compliance with operational standards and procedures for hardware management, including asset and inventory management.
Be part of us
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.
Your benefits
- Flat hierarchies
- Health insurance
- Internal career development
- International environment
- Job with purpose
- Onboarding program
- Trusted working hours
Job-Id: 16447
Onsite Technician
USA – King of Prussia, PA
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