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Overview

Job-Id: 16385

Field Service Technician

Deliver exceptional Break/Fix support to all customers in you area.

  • USA – Des Moines, IA
  • Engineer
  • Full-time
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Your skills

  • 24 months of IT experience (or equivalent) with hardware replacement on laptops, desktops, printers and RPOS.
  • Proficiency in troubleshooting and diagnosing faulty hardware components or devices.
  • Driving licence
  • Strong customer service skills, with the ability to communicate technical issues clearly to clients.
  • Willingness to drive 50-200 miles per day.
  • Experience working with enterprise-level IT infrastructure

Your tasks

As a Field Service Technician, you will be responsible for providing exceptional technical support to our clients, both consumers and enterprises, in a timely and efficient manner. Key responsabilities include:

 

  • Replace and repair hardware components for laptops, desktops, printers, servers, and storage devices.
  • Provide on-site technical support for consumer and enterprise clients.
  • Install, configure, and upgrade IT equipment.
  • Communicate clearly with clients, ensuring satisfaction with the support provided.
  • Collaborate with project managers, engineers, and other technicians to deliver seamless service.
  • Manage inventory of spare parts and update clients and management on issue status.
  • Follow safety and quality procedures at all times.

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

Your benefits

  • Dental insurance
  • Health insurance
  • Internal career development
  • Job with purpose
  • Life insurance
  • Mentor program
  • Sick leave payments
  • Trusted working hours
Job-Id: 16385 Field Service Technician USA – Des Moines, IA

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