Service Desk Specialist with Mandarin and English

Your tasks

• Provide remote L1 Support to End Users;

• Analyzing problem & putting correct resolution in place;

• Troubleshooting and relating resolution procedures to non-technical end- users;

• Opening, closing & monitoring of the incidents in the system during the complete incident lifecycle;

• Monitoring the correct timelines (SLA);

• Contact with the end user via phone, e-mail & chat;

• Providing input toward Knowledge base maintenance;

• Working on 8h shifts from our office located in KL (100% onsite, no possibility of hybrid or remote work), possibility of taking a shift during the weekends;