Job-Id: 15673
Enthuse customers and provide best experience through excellent remote support and communication.
Provide remote L1 Support to End Users;
Analyzing problem & putting correct resolution in place;
Troubleshooting and relating resolution procedures to non-technical end- users;
Opening, closing & monitoring of the incidents in the system during the complete incident lifecycle;
Monitoring the correct timelines (SLA);
Contact with the end user via phone, e-mail & chat;
Providing input toward Knowledge base maintenance;
Working on 8h shifts from our office located in KL (100% onsite, no possibility of hybrid or remote work), possibility of taking a shift during the weekends;
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.
Enthuse customers and provide best experience through excellent remote support and communication.
First point of IT contact in various IT cases
First point of IT contact in various IT cases
First point of contact for end-users in various IT cases