• Fluent English
• Previous work experience (or equivalent) in project management and Service Delivery, preferable in IT field/ services
• Degree in Computer Science, Management, Economics or equivalent field
• Previous experience of customer relationship management

• Being responsible for the delivery of services, across all service-lines (SD, OSS, LS2 EPS, LS2 CS), for a whole region;

• Manage business relationship for APAC region, being the main client contact for end customer;

• Applying strategy and decisions coming from the Central Governance committees (strategy, financial, steerco), and the Program Director (in charge of the whole contract);

• Following the quality and the performance relating to the scope in charge of;

• Guiding local operational Delivery Managers to achieve quality and performance objectives, or to implement Service Improvement Programs;

• Being the escalation point for high level managers;

• Lead assigned team in order to implement all requirements of the customer contract, defining, planning, tracking and managing the assigned project & targets successfully;

• Monitor and evaluate service delivery processes and outcomes to ensure service delivery is efficient and cost effective;

• Recognize and optimize processes/services and initiate the necessary steps;

• Lead technical teams, rectify reliability issues, monitor progress, track KPIs and manage budgets.

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.