Service Desk Agent with English and Italian
First point of contact for end-users in various IT cases
Job-Id: 16296
First point of contact for end-users in various IT cases
Providing IT support to end users located in various locations globally
Analysing, troubleshooting and providing fixing solutions for application/OS problems
Opening, closing and monitoring tickets in our ticketing system throughout their lifecycle
Monitoring ticket timelines (SLAs)
Contact with the end users by phone, email and chat
Working on 8h shifts (in 7 am - 8 pm time window) from our office located in Wrocław (100% onsite), possibility of taking a shift during the weekends
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.
First point of contact for end-users in various IT cases
First point of IT contact in various IT cases
First point of IT contact in various IT cases
Enthuse customers and provide best experience through excellent remote support and communication.