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Overview

Job-Id: 16289

Service Desk Agent with English and Italian

First point of contact for end-users in various IT cases

  • Poland – Wroclaw
  • Project Support
  • Full-time
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Your skills

  • Deep experience in technical support
  • English and Italian language min B2 level
  • Good knowledge of a ticketing tool
  • Team player attitude
  • Willingness to work in shifts between 7 am - 8 pm from the office in Wrocław
  • Organisational skills and the ability to set priorities effectively
  • Quick and effective problem solving skills
  • Previous work experience in helpdesk/service desk environment will be an asset

Your tasks

  • Providing IT support to end users located in various locations globally

  • Analysing, troubleshooting and providing fixing solutions for application/OS problems

  • Opening, closing and monitoring tickets in our ticketing system throughout their lifecycle

  • Monitoring ticket timelines (SLAs)

  • Contact with the end users by phone, email and chat

  • Working on 8h shifts (in 7 am - 8 pm time window) from our office located in Wrocław (100% onsite), possibility of taking a shift during the weekends

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

Your benefits

  • Buddy program
  • Company events
  • Food allowance
  • Health insurance
  • International environment
  • Life insurance
  • Onboarding program
  • Sport allowances
Job-Id: 16289 Service Desk Agent with English and Italian Poland – Wroclaw

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