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Overview

Job-Id: 16285

Service Desk Agent with English and Portuguese

Enthuse customers and provide best experience through excellent remote support and communication.

  • Mexico – Queretaro, MX
  • Engineer
  • Full-time
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Your skills

  • Deep experience (or equivalent) in technical support
  • C1 in English and Portuguese
  • Good knowledge of the ticketing tool
  • Team player attitude

Your tasks

  • Validate customer entitlement, log case for the purpose of routing or dispatching and troubleshoot complex technical problems
  • Manage service requests of customers through different access channels, mediate L1 & L2 agents and coordinate support to find the best solution for the customer
  • Work on escalated topics and recommend actions in post-incident reviews
  • Support team members in resolution of difficult cases and act as mentor for complex cases and changes of processes.
  • Availability to work onsite
  • English and Portuguese required

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

Your benefits

  • Buddy program
  • Flat hierarchies
  • Internal career development
  • International environment
  • Job with purpose
  • Onboarding program
  • Unlimited employment contract
Job-Id: 16285 Service Desk Agent with English and Portuguese Mexico – Queretaro, MX

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