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Overview

Job-Id: 16283

Service Desk Agent with English and French

First point of IT contact in various IT cases

  • Poland – Wroclaw
  • Project Support
  • Full-time
Apply now

Your skills

  • Deep experience in technical support
  • C1 in French language and fluent English
  • Good knowledge of a ticketing tool
  • Team player attitude
  • Customer facing skills
  • Willingness to work in shifts between 2pm and 12am (14-24, 8 hours) from the office in Wrocław

Your tasks

  • Providing IT support to end users located in various locations globally
  • Analysing, troubleshooting and providing fixing solutions for application/OS problems
  • Opening, closing and monitoring tickets in our ticketing system throughout their lifecycle
  • Monitoring ticket timelines (SLAs)
  • Contact with the end users by phone, email and chat
  • Working on 8h shifts from our office located in Wrocław (100% onsite), possibility of taking a shift during the weekends

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

Your benefits

  • Company events
  • Food allowance
  • Health insurance
  • International environment
  • Life insurance
  • Modern and centrally located office
  • Onboarding program
  • Sport allowances
Job-Id: 16283 Service Desk Agent with English and French Poland – Wroclaw

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