Job-Id: 16279
Enthuse customers and provide best experience through excellent remote support and communication.
Providing IT support to end users located in various locations globally;
Analysing, troubleshooting and providing fixing solutions for application/OS problems;
Opening, closing and monitoring tickets in our ticketing system throughout their lifecycle;
Monitoring ticket timelines (SLAs);
Contact with the end users by phone, email and chat;
Working on 8h shifts from our office located in Kuala Lumpur (100% work in office, no possibility of hybrid or remote work), possibility of taking a shift during the weekends.
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.
Enthuse customers and provide best experience through excellent remote support and communication.
First point of IT contact in various IT cases
First point of contact for end-users in various IT cases
First point of contact for end-users in various IT cases