Onsite Technician

Your tasks

Hemmersbach is seeking an experienced Onsite Technician at an L2 level to join our team. As an Onsite Technician, you will provide technical support to our clients at their location, troubleshooting and resolving hardware and software issues, as well as configuring and maintaining their IT infrastructure.

Responsibilities:

• Provide technical support onsite to our clients at their location
• Diagnose, troubleshoot, and resolve hardware and software issues for desktops, laptops, and other peripherals
• Install, configure, and maintain hardware and software systems
• Participate in project rollouts and deployments
• Maintain accurate records of repairs, inventory, and equipment
• Communicate effectively with clients, team members, and management

Requirements:

• 2+ years of experience as a Desktop Technician
• Technical certifications such as A+ or Network+ are preferred
• Familiarity with Windows OS, Mac OS, and various software applications
• Knowledge of TCP/IP and networking protocols
• Excellent communication and customer service skills
• Ability to work independently and as part of a team
• Flexibility to work outside of normal business hours, as needed

At Hemmersbach, we work with a wide range of clients, including major technology companies and global corporations. Our onsite technicians are a crucial part of our team, providing exceptional technical support and ensuring our clients' IT infrastructure runs smoothly.

If you have the required skills and experience, and you are passionate about technology and providing excellent customer service, we encourage you to apply for this exciting opportunity to join our dynamic team.

Here are some additional keywords that you may want to look for:

• Hardware: Peripherals, mobile devices, printers, scanners, copiers, fax machines
• Software: Microsoft Office Suite, productivity software, security software, antivirus software, anti-malware software, endpoint management software
• Troubleshooting: Remote support tools, diagnostic tools, incident management systems
• Customer service: Ticketing systems, customer relationship management (CRM) systems
• Other: Documentation, training, mentoring