Field Service Technician

Your tasks

As a Field Technician, you will be responsible for providing exceptional technical support to our clients, both consumers and enterprises, in a timely and efficient manner

• Providing excellent customer service by communicating clearly and professionally with clients, ensuring they are satisfied with the support provided
• This includes responding promptly to client requests for technical support, either on-site or remotely, depending on the client’s needs and the project’s scope
• Performing equipment installations, upgrades, and repairs for clients' printers, PCs/Data Centers, servers, and other IT equipment
• This includes configuring network settings, security protocols, and other system parameters to ensure optimal performance of clients' IT systems
• Providing technical support for HP servers and data center equipment, including installation, configuration, and troubleshooting of hardware, software, and network issues
• This includes diagnosing and resolving server and data center-related issues, ensuring client satisfaction by delivering exceptional customer service
• Collaborating with other members of the team, including dispatch, project managers, engineers, and other technicians, to ensure seamless delivery of support services
• Managing and maintaining inventory of spare parts and equipment, providing accurate and timely updates to clients and management regarding the status of technical issues, while adhering to safety and quality procedures at all times