Job-Id: 16204

Onsite Technician

Provide Desktop Support to End Users on a professional level.

Mexico – Cuernavaca
Engineer
Full-time

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Your skills

18 months of IT experience (or equivalent)
Ability to build relationships
Excellent time management skill
Experience in OS, Apps and H/W installation and troubleshooting depending on project products
Technical certifications such as A+ or Network+ are preferred

Your tasks

Provide day to day local/remote desktop support
Handle inbound calls and answer questions
Troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system
Provide technical support onsite to our clients at their location
Diagnose, troubleshoot, and resolve hardware and software issues for desktops, laptops, and other peripherals
Install, configure, and maintain hardware and software systems
Participate in project rollouts and deployments
Maintain accurate records of repairs, inventory, and equipment
Communicate effectively with clients, team members, and management

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

Your benefits

Buddy program
Flat hierarchies
Internal career development
International environment
Job with purpose
Onboarding program

Job-Id: 16204 Onsite Technician Mexico – Cuernavaca

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