Onsite Technician
Deliver exceptional help desk support to onsite end-users.
Brazil – São Bernardo do Campo, SP
Apply now for Onsite Technician
Job-Id: 16159
IT Onsite Technician
Enthuse customers and provide best experience through best in class hardware, software and technical support services
- Brazil – Barueri São Paulo
- Engineer
- Full-time
Your skills
- 18 months of IT experience (or equivalent)
- Ability to build relationships
- Excellent time management skill
- Experience in OS, Apps and H/W installation and troubleshooting depending on project products
- C1 English required
Your tasks
- Provide day to day local/remote desktop support
Handle inbound calls and answer questions - Troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system
- End-User Support: Provide prompt and efficient technical support to end-users, addressing hardware and software issues, including desktops, laptops, printers, and mobile devices.
- Troubleshooting: Diagnose and resolve technical problems, such as software errors, connectivity issues, and hardware malfunctions, ensuring minimal downtime for users.
- Implement and enforce IT security policies, ensuring that systems are protected against malware, unauthorized access, and data breaches.
- Offer remote assistance to off-site or remote employees, resolving their technical issues using remote desktop tools and communication platforms.
Be part of us
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.
Your benefits
- Buddy program
- Flat hierarchies
- International environment
- Job with purpose
- Meal voucher
- Unlimited employment contract
Job-Id: 16159
IT Onsite Technician
Brazil – Barueri São Paulo
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