Job-Id: 16109

Onsite Technician

Enthuse customers and provide best experience through best in class hardware, software and technical support services

USA – Gregory, TX
Engineer
Full-time

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Your skills

18 months of IT experience (or equivalent)
Ability to build relationships
Excellent time management skill
Experience in OS, Apps and H/W installation and troubleshooting depending on project products
Exceptional customer facing skills

Your tasks

18+ months of IT experience (or equivalent).
Responding to client support queries (Service Now, Remedy, Jira).
Hands on experience in installing, troubleshooting and fixing desktop, printer, laptop and other computer peripheral hardware problems.
Experience in Windows 7-11, MS Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, enterprise anti-virus solutions and IT ticketing systems.
Talking to clients through basic problem-solving processes (Kiosk environment).
Installing and upgrading hardware and software systems (Imaging and Reimaging).
Utilize excellent customer service skills and exceed end users' expectations.
Properly escalate unresolved queries to the next level of support.
IMACD (Installs, Moves, Adds, Changes, Disposals).

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

Your benefits

Flat hierarchies
Health insurance
Internal career development
International environment
Job with purpose
Onboarding program
Unlimited employment contract

Job-Id: 16109 Onsite Technician USA – Gregory, TX

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