Technical Onsite Support

Your skills

• Language support: Proximity Support technicians shall speak local language and at least technical English
• On-Site Presence: Involves having IT support personnel stationed on-site or near end-users or client locations. This physical presence allows for faster response times and immediate assistance when technical issues arise.
• Hardware and Software Support: Provides hands-on assistance with hardware and software-related issues. They help with the setup, configuration, trouble-shooting, and repair of computer systems, peripherals, and software applications.
• Equipment Deployment and Moves: Assists with the deployment of new hardware or software solutions and manage equipment moves or relocations. This can involve setting up workstations, connecting devices, and ensuring proper functioning.
• Issue Diagnosis and Resolution: Diagnoses and troubleshoot technical issues reported by end-users to Service Desk. They work closely with the users to understand the issue and provide timely resolutions.
• Preventive Maintenance (out of self-services support or automatic services): May perform routine maintenance tasks, such as system updates, antivirus scans, and hardware cleaning, to prevent potential issues and ensure optimal performance
• Customer Service and Relationship Management: Maintains a strong customer service orientation and focus on building positive relationships with end-users. They provide friendly and professional support, address user concerns
• IMAC/D Services: including Installation, Move, Add, Change and Delete/Dispose. Ensures management of all IMAC/D. Accordingly, these include all services for the assembly, relocation, dismantling and storage of the hardware.