Job-Id: 15502

Onsite Technician

Enthuse customers and provide best experience through best in class hardware, software and technical support services

Mexico – Toluca
Engineer
Full-time

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Your skills

Fluent (C2) English
Working technical knowledge, in order to address service work orders, for PCs, laptops, cabling, televisions, projectors
Working technical knowledge of standard systems and business software
2-3 years of experience
Client facing soft skills

Your tasks

Log accurately customer incidents, resolve enquiries and provide a high level of service
Provide support on services in accordance with current standards and follow up with users to ensure problem is resolved satisfactorily to meet business standards
Acquire knowledge of relevant product offerings, current support policies and methods of support delivery, in order to provide technically accurate solutions
Serve as point of contact for customers seeking technical assistance over the phone or email for issues regarding Software and Network Drives, Admin Rights, Active Directory, Password Recovery (e.g. Windows ,Bitlocker, SAP) VPN Issues, Network Issues, Microsoft Office, Printers
Perform remote resolution of technical issues, through diagnostic techniques and questions
Walk the customer through the problem-solving process
Call Dispatching, Monitoring Services
Remote Support Services for AMS, EU and potentially Global
Access Management, INC Management, MINC Management
Service Request Fulfillment, Problem Management, Change Management

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

Your benefits

Buddy program
Flat hierarchies
Internal career development
International environment
Job with purpose
Mobile working
Onboarding program
Unlimited employment contract

Job-Id: 15502 Onsite Technician Mexico – Toluca

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