• Minimum 3 years and above experience in Enterprise desktop support experience
• Exposure to ITIL delivery processes
• Excellent time management skill
• Experience in OS, Apps and H/W installation and troubleshooting depending on project products
• Ability to work as a team member with good team spirit
• Experience on Remote desktop support, MS SCCM Client and Disk keeper disk wipe software
• Good experience in installation and troubleshooting MS office, Adobe Acrobat, MS outlook, MS Visio , MS project, MS Internet Explorer and other standard desktop applications
• Good understanding about tiered infrastructure support services in a managed services model

• Operations, Technical Support (including B/F, Laptop, Desktop, Printers, Mobile Devices, etc.) including IMAC;
• Tech bar / IT Solution Centre;
• Audio/Video Support (technical support for Voice and Video conferencing);
• Incident & Request Management Support;
• Preventive Maintenance Support;
• Digital Lockers & Vending Machines;
• Stock Management / Asset Management;
• Support for Asset Disposal & Data Wiping Support Services;
• Co-ordination with the other support groups and Domains;
• Provide assistance for antivirus management;
• Providing remote support to users in Indonesia;
• Hands & Eye Support;
• VIP Support;

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.