VIP Desktop Support

Job-ID: 3158 Date: 10 October 2017
  • USA - Deerfield, Chicago
  • Professionals
  • Full-time
  • Permanent
Your contact hemmersbach
Our Recruiting-Team Phone +49 (0) 911 52 798 - 0 E-Mail: info@hemmersbach.com Request Call-Back

Be part of us

We are a global IT service provider. With over 2,400 permanent employees in 34 subsidiaries we offer our services worldwide in more than 190 countries.

Your Task

  • Desktop Support engineer providing Break-Fix, fault diagnosis, resolution and installation/deployment of new hardware with in the core campus location.

  • Desktop Support Engineer providing Break Fix, fault diagnosis and resolution.

  • Providing fault analysis to customer’s various core operating systems and platforms, as well be able provide support and apply desktop fault resolution for the approved application suite.

  • Diagnose hardware faults and provide both remote assistance and desk side support to various business areas with the support remit.

  • Provide expertise in all aspects of IT desktop fault function and deployment of all new kit and peripherals under the Installs, Moves and changes environment.

  • Candidates must be flexible regarding shift patterns.

  • Shifts can be aligned within 7:30 am – 7 pm

Our Requirements

  • Handling of Tape Media and basic Back-ups loading and loading techniques
  • Broad experience of IT with basic understanding of  Networks, Servers, Audio/Visual, Smart Devices and Telecoms
  • Project or rollout experience in the IT environment
  • Hardware accreditations or experience from HP or Lenovo or Dell equipment.
  • ITIL, MCSE or any IT desktop accreditations.
  • Desktop support experience. Must have performed VIP Support Experience desktop support role in last 18 months
  • Strong Break / Fix skills Desktops, Workstations, Notebooks and Printers
  • Minimum 4 years face to face experience required in Desktop Support role with half of it with a private organisation preferably with manufacturing sector
  • Outstanding customer service
  • Outstanding presentation & communication
  • Post Deployment Support/Floor Walking/Desktop Support preferably with in last 3 years
  • Performing asset inventory activities as needed
  • Works with procurement staff to purchase hardware and software
  • Strong Microsoft Windows o\s experience – Especially for Windows XP and Windows 7
  • Strong Software management environment understanding
  • Understanding of Asset Management system and
  • Fault analysis for Microsoft Office Suite 2007/2010
  • 2nd line fault analysis and experience of Microsoft Office (Outlook, Word, Excel 2003/2007/2010)
  • Smartphone/Blackberry Support
  • Experience of supporting VPN and remote connection tools, in relation to Broadband and 3G technologies.
  • Experience providing remote fault analysis, via verbal communication and IT remote control tools.
  • Active Directory user account administration experience.
  • This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned
  • Background security check required


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ID: 3158 / Date: 10 October 2017 VIP Desktop Support USA / Deerfield, Chicago
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