Operations

Service Desk Agent with Italian and English

Job-ID: 3292 Date: 07 December 2017
  • Poland - Katowice
  • Young professionals
  • Full-time
  • Permanent
Your contact Klaudia Barcik

Be part of us

We are a global IT service provider. With over 2,800 permanent employees in 35 subsidiaries we offer our services worldwide in more than 190 countries.

Your Task

  • Providing remote L1 Global Support to end-users working on shifts
  • Analysing problems related to software and hardware, providing correct resolution
  • Troubleshooting and relating resolution procedures to non-technical end-users,
  • Opening, closing and monitoring of the incidents in the ticketing system through the complete incident lifecycle
  • Monitoring the correct timelines (SLA)
  • Contacting the end-user via phone, e-mail & chat
  • Providing input toward Knowledge Base maintenance

Our Requirements

  • Excellent Italian (C1/C2), certification preferred
  • Very good English skills
  • Previous experience with Level 1 and Level 2 Service Desk
  • Strong organizational skills with ability to prioritize effectively
  • Interest in fixing technical problems
  • Excellent communication skills with the ability to interact professionally with a diverse group of clients
  • Previous experience with L1 remote support including: troubleshooting, diagnosis, resolution, software deployment will be considered as distinctive asset.
  • Strong organisational skills
  • Readiness to work on 8 hour shifts

Would be an asset:

  • Help/Service Desk background
  • Experience in working in SLA driven environment
  • Fluency in any of following languages: German, Spanish, French, Portuguese

Your Benefits

  • Stable, independent work in an international, flexible and open company
  • Interesting international projects and possibility of being part of a worldwide Service Desk Team
  • Welcoming and friendly work environment within young, multicultural team
  • Direct communication and flat structure
  • Great opportunities for both professional and personal development
  • Buddy programme
  • Space for your own ideas
  • Language training
  • A package of co-funded benefits: Multisport Card, private health care, life insurance, city center location

 

Please add a statement: “I hereby agree for my personal data included in my application to be processed for the purposes of the recruitment process by Hemmersbach Central Support Sp. z o. o. Sp. K. under the Personal Data Protection Act as of 29 August 1997, Dz. U. no 133, .883, consolidated text: Journal of Laws 2016, item 922 as amended. I hereby agree for my personal data in the range described above to be placed in the data base of Hemmersbach Central Support Sp. z o. o. Sp. K and be processed for the purposes of future recruitment processes.”

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ID: 3292 / Date: 07 December 2017 Service Desk Agent with Italian and English Poland / Katowice
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