Operations

 IT Onsite Technician

Job-ID: 9911
  • USA - Fort Worth, TX
  • Professionals
  • Full-time
Your contact Our  Recruiting-Team
Our Recruiting-Team Phone +49 (0) 911 477-726-66 - 2 E-Mail: career@hemmersbach.com Request Call-Back

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry. As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

Your Tasks

The Onsite Technician is a responsible role based on extensive expert knowledge and experience in direct customer service which is the core of our business. They carry out work for various customers by directly visiting their sites or being permanently assigned to a specific customer at their site and providing relevant technical assistance. They ensure that the delivery of services is in accordance with SLAs and project requirements, that no over-delivery is done and work is logged in appropriate systems. Main responsibilities:
- Handle service support requests & incidents
- Asset management & coordination
- Hands & Eyes Support
- Detect faults and provides efficient and effective solutions
- Ensuring all work is delivered consistently and in accordance with scope of work
- Have a full awareness of service level KPI’s and deliver in accordance with these under guidance of the Service Delivery Manager
- Helping to ensure that Hemmersbach delivers a high level of customer satisfaction, which also meets the business goals
- Work in accordance with suppliers and customer’s rules and regulations for the purposes of health and safety

Our Requirements

HPE servers, switches, storage service and support.

Your Benefits

We offer a great compensation package, which include:

Medical coverage 
Dental & Vision Coverage.
Life Insurance.
Short & Long Term Disability 
401K
PTO

ID: 9911  IT Onsite Technician USA / Fort Worth, TX
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