Operations

Service Delivery Manager

Job-ID: 8711
  • South Africa - South Africa - Johannesburg
  • Professionals
  • Full-time
Your contact Avhatakali Ravhambelani
Avhatakali Ravhambelani Phone +27 67 121 39 01 E-Mail: career.emea@hemmersbach.com Request Call-Back

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry. As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

Your Tasks

  • Plan, control and implement international IT projects (operative and strategic).
  • Responsible for the compliance of Service Level
  • Agreements (SLA) within my projects, recognize optimization requirements in processes/services and initiate the necessary steps.
  • Manage operations and interaction between customers and project team (Hemmersbach onsite & Dispatch technicians)
  • Supervision and control of the processes and the level of service contractually appointed (SLA, KPIs, …)
  • Commercial and technical collaboration in a project team
    Managing customers’ relationship, handling escalation, and expectation
  • Recognize and implement the potential of optimization
  • Calculations and reports relative to the project
  • Resources and costs monitoring
  • Vendor/Partner management
  • Oversee all operations related to specific accounts in Hemmersbach SA which span over Southern Africa

Our Requirements

  • Strong skills in customer service, project management and quality control
  • Excellent leadership and customer service skills
  • Excellent teamwork skills and attention to detail
  • Awareness of the latest technologies and trends
  • Knowledge of agile methods
  • Excellent written and oral communication skills
  • Very good knowledge of  English
  • 1-3 work experience in IT service management and dealing with customers
ID: 8711 Service Delivery Manager South Africa / South Africa - Johannesburg
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