Operations

Technical Specialist

Job-ID: 7907
  • United Arab Emirates - Abu dhabi
  • Professionals
  • Full-time
Your contact Avhatakali Ravhambelani
Avhatakali Ravhambelani Phone +27 67 121 39 01 E-Mail: career.emea@hemmersbach.com Request Call-Back

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry. As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

Your Tasks

  • Apply technical knowledge to operate a technology area (e.g. server administration, technical security management, performance management) or customer group with moderate risk/complexity.
  • Integrate technical knowledge and business understanding to create solutions for customers.
  • Resolve most technical incidents independently within your technical area. Work with team members to resolve more complex or cross technology incidents.
  • Identify potential escalations and alert management proactively.
  • Begin to proactively and reactively provide solutions to prevent problems from occurring in are of responsibility.
  • Balance internal needs with customer needs within defined parameters.
  • Identify additional services that could lead to future service revenue growth.
  • Provide technical consulting during contract renewal discussion.
  • Build strong relationship with management in assigned account plans.
  • Drive customer expectation management as part of escalation process.
  • Manage small projects/programs in the team.

Our Requirements

  • IT Qualifications
  • 3 - 5 Years IT Experience.
  • HPE Certifies
ID: 7907 Technical Specialist United Arab Emirates / Abu dhabi
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