Operations

Resident IT Technician - Segrate (Milan)

Job-ID: 7894
  • Italy - Segrate (Milan)
  • Professionals
  • Full-time
Your contact Nicoletta Panizzon

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry. As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

Your Tasks

We are looking for an IT Onsite Engineer/ IT Technician End User Support with experience in the technical and / or assistance to users at SMEs or multinationals in order to fulfil technical activities and installations on our customer own sites.

You are responsible for…

  • end user support include providing professional support to the customers and computer users, detecting flaw in the computer hardware, software and other equipment’s, and repairing the same. The major role of end user support professional is to diagnose a faulty program in the computer systems within an organization and provide immediate solution to the problem
  • providing one on one assistance to the end user regarding the technical flaw, either by phone, mails, or in person

 

You tasks are…

  • identify, diagnose, and resolve the level one / two issues in computer hardware and software in a systems such as laptops , Desktops , Printers , Mobile devices , Tablets etc.
  • deal with software portfolio management and product life cycle management
  • provide general desktop support, project coordination, imaging/ re-imaging PCs, and laptops
  • coordinate with the third party service provider for timely repair of the system under the maintenance agreement warranty, and repairing minor flaws in hardware if not covered under the same
  • provide assistance in installation of other peripherals like printers, scanners, etc., cabling systems like local area network cables, network interface cards, wired switches, etc. 
  • provide smart hand support for Server and network devices

Our Requirements

  • have matured a similar experience in previous roles
  • have good knowledge on Scripting, Application packaging, MDM, SCCM
  • have good knowledge and Understanding of ITIL principles
  • have knowledge of working with incident Management system
  • have a general knowledge of Mac OS
  • own excellent command of English and are motivated to do something good for your users 

Your Benefits

  • A secure job in an exponentially growing international company
  • Taking responsibility of exciting projects with diverse challenges
  • Wonderful team spirit and a great working atmosphere in a friendly team
  • Direct and open communication
  • Very good opportunities for professional and personal further development thanks to our human resources development programme
  • Mentor programme for an easy start for new employees
ID: 7894 Resident IT Technician - Segrate (Milan) Italy / Segrate (Milan)
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