Support

IT Support Specialist (Applications)

Job-ID: 7211
  • Poland - Wroclaw
  • Young professionals
  • Full-time
Your contact Anna Slawuta

Be part of us

We are a global IT service provider. With over 4,000 permanent colleagues in more than 50 subsidiaries worldwide, we enable Device as a Service for the IT industry in 190+ countries. DaaS combines hardware, software, lifecycle services and financing into a single contract with a fee per device.

Your Tasks

  • Analyzing and troubleshooting problems related to internal tools based on received incidents
  • Automating everything: if you see an opportunity to automate any process - do it
  • Monitoring applications: accessibility, unusual activity, alerts
  • Supporting and improving internal tools to increase their usability, stability and functionality

Your tasks will not include:

  • First level support
  • Dispatching incidents
  • Providing trivial troubleshooting
  • Answering calls

Our Requirements

  • Very good English language skills
  • Experience with software development: read and understand code, write simple scripts, query databases and analyze logs during troubleshooting
  • Excellent customer and communication skills

Would be an asset:

  • Experience with PHP, Javascript, application testing, databases or SQL queries
    Knowledge of writing scripts

Your Benefits

  • A secure job position in an exponentially growing international IT company
  • Room to implement your own ideas, challenges within your own responsibility
  • Possibility to grow within a multicultural work environment with a flat structure and direct, informal communication
  • A job with purpose - possibility to contribute to our CSR projects: Hemmersbach Rhino Force, Hemmersbach Kids’ Family
  • Welcome package, full introduction into the company, Buddy program to help you get started
  • Language courses, discounts in partner universities, a wide range of trainings on our internal e-learning platform, for our employees’ kids access to educational modules
  • Company bus from the centre of Wroclaw
  • A package of co-funded benefits: lunches and multisport card, private health care as well as life insurance for you, your partner, and family members
ID: 7211 / Date: 14 January 2021 IT Support Specialist (Applications) Poland / Wroclaw
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