IT Support Engineer (m/f)

We are a global IT service provider. With over 4,000 permanent colleagues in more than 50 subsidiaries worldwide, we enable Device as a Service for the IT industry in 190+ countries. DaaS combines hardware, software, lifecycle services and financing into a single contract with a fee per device.

As a Hemmersbach Engineer located in Rotterdam, you make the end users at renowned companies happy every day thanks to your friendly and competent demeanour. You will have direct customer contact with various requirements within the scope of 2nd Level Support – remote and on site – quite neatly describe the position you would like to have:

• You will help users with their problems and requests, thus putting a smile on their faces
• You will provide 2nd end user computing support for hardware and software related issues
• You will analyze errors, maintain hardware, set up / remove work stations, install and configure new software (IMACD) and manage user accounts via
• Active Directory
• You will log your approach and your solution to problems through a ticketing system

• You already have experience within IT support including Active Directory and have ideally used ticketing systems
• You have strong working knowledge of MS Windows
• Operating Systems aswell for MAC
• You have experience in printers, MFP devices and are comfortable working in a Microsoft environment
• You have fluent English language skills and are motivated to do something good for your users

• A secure job in an exponentially growing international company
• Exciting projects in your own responsibility with diverse challenges
• Wonderful team spirit and a great working atmosphere in a friendly team
• Direct and open communication
• Very good opportunities for professional and personal further development thanks to our human resources development programme
• A permanent employment contract
• Mentor programme for an easy start for new employees
• Room for your own ideas and suggestions for improvement as well as their quick implementation due to brief decisions making processes