Operations

Senior Service Delivery Manager/ Senior Project Manager - GSDM

Job-ID: 5209
  • Russia - Saint Petersburg
  • Professionals
  • Full-time
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Our Recruiting-Team Phone +49 (0) 911 52 798 - 0 E-Mail: info@hemmersbach.com Request Call-Back

Be part of us

We are a global IT service provider.With over 4,000 permanent colleagues in more than 40 subsidiaries worldwide, we enable Device as a Service for the IT industry in 190+ countries. DaaS combines hardware, software, lifecycle services and financing into a single contract with a fee per device.

The role of a Global Service Delivery Manager, takes this responsibility to the next level of strategic oversight. You will be involved in not only local operational delivery, but provide leadership where project or clients require a broader geographical remit from us, where the Global SDM takes a leading role with the local SDMs in pursuit of service excellence. As with any delivery role, it is both account and client-facing.

As an organisation recognised as a top-1000 company in growth, you will experience support projects at all stages in the lifecycle, from initial transition and instigation of services, to ongoing and long-standing agreements.

Your Tasks

  • Initiation, conception and follow-up of national and international IT-projects for our renowned clients;
  • Management of teams of Technicians, Team Leaders, Service Desk Agents and Administration Personnel;
  • Supervising and controling of the processes and the level of service contractually appointed to the project (SLA, KPIs, …);
  • Recognizing and implementing potential optimization;
  • Calculations and reports relative to the project;
  • Supporting during the implementation of the project;
  • Acting as the focal point for all operational issues relevant to projects;
  • Ensuring that the transition as well as the delivery of services to internal and external customers are done in accordance with all agreements and standards of service, including the Service Level Agreements (SLAs);
  • Taking ownership for Profit & Loss, SLA and customer satisfaction for all global regions within a project;
  • Resourcing and costs monitoring.

Our Requirements

  • You have 3+ years of experience in international project management in IT field/Services;
  • Experience managing projects and gathering requirements;
  • Excellent organisational skills with the ability to manage multiple priorities and deadlines;
  • Strong technical attitude, analysis skills and problem solving skills;
  • Experience in budgeting, cost effectiveness orientation;
  • Bachelor’s degree preferably with emphasis on Computer Science/Management/Economics or related field; or equivalent, relevant work experience;
  • You enjoy working independently;
  • Excellent English skills, additional foreign-language skills as an asset;
  • Determination, autonomy and personal motivation are terms that define you.

Your Benefits

  • A secure job in an exponentially growing international company;
  • Competitive salary and social security benefits, such as health insurance (including dentist), paid vacation (28 days a year), and paid sick leave;
  • Opportunity to take “home office” days;
  • Exciting projects in your own responsibility with diverse challenges;
  • International career development opportunities;
  • Your day will not be made up of innumerable meetings and tedious discussions, but of what you are passionate about;
  • Wonderful team spirit and a great working atmosphere in a friendly team;
  • Direct and open communication at all levels of company management;
  • Several local and international events, team building;
  • The office is located in the Saint-Petersburg city centre (Petrogradsky District, m. Gorkovskaya);
  • A company that is not only continuously commercially successful but also provides a sense of purpose: Hemmersbach Rhino Force is our environmental protection organisation protecting one of the most endangered species on this planet (rhino-force.org); Hemmersbach Kid’s Family programme have currently taken responsibility over three children's homes with our pilot project in Poland and helped up to 500 homeless children in South Indian Kerala.
ID: 5209 / Date: 07 June 2019 Senior Service Delivery Manager/ Senior Project Manager - GSDM Russia / Saint Petersburg
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