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Sales Trainer/Coach - MY

Job-ID: 5132
  • Malaysia - Kuala Lumpur
  • Young professionals
  • Full-time
Your contact Catrina Tan

Be part of us

We are a global IT service provider. With over 4,000 permanent colleagues in more than 40 subsidiaries worldwide, we enable Device as a Service for the IT industry in 190+ countries. DaaS combines hardware, software, lifecycle services and financing into a single contract with a fee per device.

Your Task

Your role is really about motivating inside sales teams to achieve high performance, overseeing the design and delivery of all training programs, monitoring calls for quality assurance. Your work contributes to the strategic plan so you'll be asked to provide short-term planning and scheduling. Must have an in-depth understanding of sales cycle and be a customer service fanatic.

  • Prepares new sales representatives by conducting on-boarding and ongoing training and coaching with regards to orientation to sales process; product knowledge; developing individual coaching plans; providing resources and assistance.
  • Definition of training plans and knowledge based assessment modules.
  • Develops individual results by maintaining policy and procedure resources; providing coaching; conducting training sessions; developing outcome improvement resources.
  • Formulate a consistent benchmark of high achieving sales professionals by creating a quarterly/annually training curriculum aligned to both internal and external needs and expectations.
  • Preparing and grooming our high achievers for the next level in their career by creating an executable framework that both Hemmersbach and our customers can drive and maintain.
  • Identifying patterns of development across all teams and customers.
  • Provide in-depth one on one coaching, training and follow-up to optimize sales and customer service
  • Responsible for executing the customer strategy and tactical operation of a sales program
  • Understand a customer’s business needs and translate those business needs into people skills and execution strategies
  • Conduct Leadership Training with management salesforce, support with ongoing coaching
  • Aid in sales engagement process
  • Steer the setup of sales project environment
  • Help improve deficiencies and build on the strengths of individual performers
  • Assist in developing sales scripts, training and workflows
  • Improves training effectiveness by developing new approaches and techniques; making support readily available; integrating support with routine job functions.
  • Collaboration with Inside Service Delivery Managers and the Hub Manager, in order to improve sales reps skill set across project.

Our Requirements

  • Strong communication skills, including communication at executive level.
  • Proven Sales coach record.
  • Organizational / planning skills.
  • Presentation and training delivery skills (intercultural).
  • Motivational and leadership qualities.
  • High level knowledge of Windows/MS Office.
  • Ability to work autonomously/independently.
  • Experience in B2B, sales, account management.
  • Training/Coaching certification would be beneficial.
  • Understanding of operation systems or procedures
  • Required B2B Sales Experience (at least 2 years)
  • Solid knowledge of the sales process with experience as a Sales and Soft skills trainer (at least 2 years)
  • Ability to motivate and train
  • Clear and concise verbal and written business communication in English and additional languages
  • Strong verbal and presentation skills
  • Passion for your customers
  • Team spirit and team player

Success Indicators:

  • High sales achievement by assigned sales programs
  • Added value – Training & Quality
  • Execution & adoption of Training curriculums
  • Quality SLA achievement

Your Benefits

  • A secure job in an exponentially growing international company
  • Unlimited permanent position
  • Strong team spirit and a great working atmosphere in a friendly team
  • Direct and open communication
  • Very good opportunities for professional and personal further development thanks to our human resources development programme
  • Social security benefits, such as capital-forming benefits, company pension scheme and income protection
  • Mentoring programme to get you started with the support of an experienced colleague
  • Lots of room for your own ideas and suggestions for improvement as well as their quick implementation due to brief decision making processes
  • Centrally located offices in the Petaling Jaya, Selangor.
  • A company that is not only continuously commercially successful but also provides a sense of purpose: Hemmersbach Rhino Force is our environmental protection organisation protecting one of the most endangered species on this planet (rhino-force.org)
ID: 5132 / Date: 16 May 2019 Sales Trainer/Coach - MY Malaysia / Kuala Lumpur
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