Operations

Technical Support Specialist with German

Job-ID: 4703
  • Poland - Bielany Wroclawskie
  • Young professionals
  • Full-time
Your contact Mariana Grushkovyk

Be part of us

We are a global IT service provider. With over 3,400 permanent employees in 38 subsidiaries we offer our services worldwide in more than 190 countries.

Your Task

  • Filtering and qualifying IT service repair orders related to printers
  • Analyzing and solving problems related to printers hardware
  • Providing remote L 1,5 Global Support to our end customers (phone)
  • Ordering parts of printers via internal system
  • Monitoring the correct timelines (SLA) and ticket flow
  • On-going analysis and validation of data included in orders, on the basis of Hemmersbach procedures

Our Requirements

  • Very good knowledge of German and English languages
  • Very good organizational and analytic skills
  • Readiness to work on a daily basis as well as quickly re-prioritize tasks
  • Effective communication skills and ability to work in a team
  • Openness to learn new things – technical vocabulary and issues from printing area
  • Readiness to work on shifts (between 08:00 am and 06:00 pm)

Would be an asset :

  • Printer technical knowledge
  • Previous work experience on the hotline
  • Knowledge about remote troubleshooting gained from user feedback
  • French language

Your Benefits

  • Reliability: a secure job position in an exponentially growing international company
  • Variety: exciting projects and challenges within your own responsibility
  • Team Spirit: strong team spirit and a great working atmosphere in a friendly team
  • Openness: Direct and informal communication even at management level
  • Career Opportunities: Great possibilities for professional, personal and language training
  • Initial Help: buddy programme to help you get started, a welcome pack included
  • A package of co-funded benefits: multisport card, private health care as well as life insurance for you, your partner and family members
  • Other conveniences like: free coffee, tea, a parking area access and company bus from the centre of Wroclaw

 

Would you like to join our team? Please send your CV in English.


Please add a statement:

„I hereby give consent for my personal data included in my application to be processed for the purposes of the recruitment process under the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).” 

„I hereby give consent for my personal data included in my application to be processed by Hemmersbach also for the purposes of further recruitment processes.”

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ID: 4703 / Date: 04 February 2019 Technical Support Specialist with German Poland / Bielany Wroclawskie
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