We are a global IT service provider. With over 3,400 permanent employees in 38 subsidiaries we offer our services worldwide in more than 190 countries.
Project Lead – Onsite Support
Location: Swindon, Wiltshire.
Being the Project Lead for a prestigious client of ours, is a critical role. A role that sits directly with the client and our onsite support engineers to ensure that performance and efficiencies are maintained, that the engineers are targeted and supported correctly, and that the client has a direct “go-to” person that is able to ensure business continuity from a day-to-day operational perspective.
Reporting to the Service Delivery Manager, you will take on a wide range of practical responsibilities that ensure the smooth daily operations and that the team are working seamlessly.
These responsibilities will range from monitoring and reporting of Ticket resolution SLAs, to ensuring the support stations are adequately resourced and running smoothly. You will be a single point of contact for all internal Hemmersbach operational issues and be the “constant” in an often changing world.
This role is both challenging and rewarding. You will not be asked to provide line-management to the team, but instead focus on the operational provision of support. Your role will be that “right-hand” person that allows the Service Delivery Manager to focus on strategy, safe in the knowledge to you have the tactical decisions in hand.
What we look for:
Would you like to join our team?
Please send your CV, together with your availability to interview and salary expectations.
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