Project Lead - Onsite Engineering

Job-ID: 4580
  • UK - Swindon
  • Professionals
  • Full-time
Your contact Simon Kent

Be part of us

We are a global IT service provider. With over 3,400 permanent employees in 38 subsidiaries we offer our services worldwide in more than 190 countries.

Your Task

Project Lead – Onsite Support

Location: Swindon, Wiltshire.

Being the Project Lead for a prestigious client of ours, is a critical role. A role that sits directly with the client and our onsite support engineers to ensure that performance and efficiencies are maintained, that the engineers are targeted and supported correctly, and that the client has a direct “go-to” person that is able to ensure business continuity from a day-to-day operational perspective.

Reporting to the Service Delivery Manager, you will take on a wide range of practical responsibilities that ensure the smooth daily operations and that the team are working seamlessly.

These responsibilities will range from monitoring and reporting of Ticket resolution SLAs, to ensuring the support stations are adequately resourced and running smoothly. You will be a single point of contact for all internal Hemmersbach operational issues and be the “constant” in an often changing world.

This role is both challenging and rewarding. You will not be asked to provide line-management to the team, but instead focus on the operational provision of support. Your role will be that “right-hand” person that allows the Service Delivery Manager to focus on strategy, safe in the knowledge to you have the tactical decisions in hand.

Our Requirements

What we look for:

  • Previous experience in technical environment, ideally with strong ServiceNow Ticketing
  • A friendly, engaging and pragmatic approach to your work.
  • Comfortable in using Microsoft Office – in particular, Excel.
  • Thrives in an agile and rapid-paced environment – ideally suited to an energetic individual, happy to “roll their sleeves up” when needed.
  • The role may be subject to enhanced references and vetting.

Your Benefits

Your benefits:

  • Variety: exciting projects and challenges within your own responsibility
  • Team Spirit: strong team spirit and a great working atmosphere in a friendly team
  • Openness: Direct and informal communication even at management level
  • Career Opportunities: Great possibilities for professional, personal and language training
  • Initial Help: buddy programme to help you get started, a welcome pack included
  • Able to forge strong working relationships with key decision makers in the company as well as third-party suppliers and agencies
  • 23 days holiday, health cover, subsidised onsite restaurant as well as additional co-funded benefits.


Would you like to join our team?

Please send your CV, together with your availability to interview and salary expectations.

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ID: 4580 / Date: 03 January 2019 Project Lead - Onsite Engineering UK / Swindon
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