Operations

Technical Engineer Onsite

Job-ID: 4377
  • Australia - Melbourne
  • Professionals
  • Full-time
Your contact Catherine Ho

Be part of us

We are a global IT service provider. With over 3,400 permanent employees in 38 subsidiaries we offer our services worldwide in more than 190 countries.

Your Task

You will be working for an IT service provider operating worldwide supporting our operative team in handling our international projects. With your work in Dispatching you will contribute extensively to the smooth flow of our business processes. You will take care of the creating and monitoring schedule of technicians and thus create a positive service experience for your internal and external customers alike.

  • Provide technical support to end users on Desktops, Laptops, Printers, Handhelds and Smartphones etc.
  • Troubleshooting hardware related issues and replace parts if needed
  • Troubleshooting software related issues and apply fix
  • Work with team members in completing job assignments
  • Follow process to attend assigned jobs and escalate issues

Our Requirements

  • Strong technical skills in hardware trouble shooting issues related to Desktops, Laptops, Printers, Handhelds, Smart phones etc. 
  • 2-5 years of experience with break fix / computer repair works
  • Strong technical skills in Microsoft Windows operating systems and desktop applications i.e. MS-Office 
  • Have a certification from reputable PC manufacturers, such as HP, Dell, Lenovo, etc.
  • Strong customer service skills and good communication skills
  • A team player
  • Fluency in both written and spoken English

Your Benefits

  • A secure job in an exponentially growing international company
  • Exciting projects in your own responsibility with diverse challenges
  • Wonderful team spirit and a great working atmosphere in a friendly team
  • Direct and open communication
  • Very good opportunities for professional and personal further development thanks to our human resources development programme
  • Mentor programme for an easy start for new employees
  • Room for your own ideas and suggestions for improvement as well as their quick implementation due to brief decisions making processes

Apply Information

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ID: 4377 / Date: 15 November 2018 Technical Engineer Onsite Australia / Melbourne
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