Call Dispatcher

Job-ID: 4347 Date: 07 November 2018
  • Malaysia - Petaling Jaya
  • Professionals
  • Full-time
Your contact Catherine Ho

Be part of us

We are a global IT service provider. With over 3,400 permanent employees in 38 subsidiaries we offer our services worldwide in more than 190 countries.

Your Task

Customer Service is your passion and your customers can tell that from every single contact they have with you. Impressing your contact persons at the top manufacturers in the Information Technology (IT) industry and enabling IT services at the most extreme places in the world is what pushes you forward. Agile processes and permanently changing tasks within different projects complete your job description.

  • Coordination and dispatch technicians to customer sites in accordance with dispatch schedule, customer requests, specifications or needs
  • Responsible for creating and monitoring schedule of technicians
  • Ensuring customer satisfaction through compliance with agreed Service Level Agreement
  • Escalation management and handling of complaints
  • Update scheduling database with ticket details

Our Requirements

  • Strong communication and interpersonal skills
    Positive outgoing attitude
  • Self-motivated, goal-orientated, excellent work habits
  • Ability to work with others in a fast-paced, high-volume environment
  • Should have the basic knowledge of MS office tools
  • Willing to develop skills in wide growing industry
  • Should have a good aptitude skill
  • Fresh graduate are welcome to apply
  • Non-Shift work
  • Applicants must be willing to work in Petaling Jaya
  • Applicant must be Malaysia citizens

Your Benefits

  • A secure job in an exponentially growing international company
  • Exciting projects in your own responsibility with diverse challenges
  • Wonderful team spirit and a great working atmosphere in a friendly team
  • Direct and open communication
  • Very good opportunities for professional and personal further development thanks to our human resources development programme
  • Mentor programme for an easy start for new employees
  • Room for your own ideas and suggestions for improvement as well as their quick implementation due to brief decisions making processes

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ID: 4347 / Date: 07 November 2018 Call Dispatcher Malaysia / Petaling Jaya
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