• Previous experience in the delivery of IT support services, specifically within break/fix.
• Diagnostic & support capabilities using standard Windows-based applications & tools (such as M365, Win10, A.D & SCCM)
• Confidence in addressing break/fix issues – typically supporting PCs, Printers and MFP device
• Due to the varied nature of the role, it may be subject to enhanced referencing or vetting

As part of one of our longest standing and strategic partnerships, Hemmersbach assist HP, supporting their commercial clients’ computing, printers and MFPs with our network of dedicated experts in break/fix support services.

You may have a variety of tickets to resolve throughout the day with several clients or have the opportunity to stay longer to resolve specific issues. The variety of your working week is what makes our Break/Fix Engineers such valuable members of the team.

Working within a designated support area, we provide you with all you need, from company car to mobile phone, laptop, oyster card, tools etc. Beyond the occasional exception, which may involve a more remote client site, you’ll enjoy a normal Monday-Friday, 40hr week with us.

In addition to a very broad and varied day, there is the opportunity to participate in an on-call rota (optional), for which additional overtime and standby would be provided.

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.